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Terms & Conditions

Terms and Conditions

Balance You Counseling & Wellness, PLLC  ·  Last updated: June 2026


1. Agreement to Terms

By accessing or using www.balanceyoucounseling.com (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website.

These Terms apply to your use of the Website only. They do not constitute a therapeutic agreement or client contract. Clinical services are governed by separate intake and consent documentation provided at the start of care.


2. About Balance You Counseling & Wellness

Balance You Counseling & Wellness, PLLC is a private therapy practice in Lexington, Kentucky. Therapy services are provided by Savannah Martha DiPaola, Licensed Professional Counselor (LPC), licensed in the state of Kentucky.

1040 Monarch St, Lexington, KY 40513 · (859) 351-5474 · balanceyoucounseling@gmail.com


3. Not a Substitute for Professional Care

The content on this Website is provided for general informational purposes only. It is not intended to constitute, and should not be relied upon as, professional mental health advice, diagnosis, or treatment.

Use of this Website does not create a therapist-client relationship. A therapeutic relationship is only established through a formal intake process and signed consent documentation.

If you are experiencing a mental health emergency, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.

4. Telehealth Services

Telehealth therapy services are available to residents of the state of Kentucky only, in accordance with Kentucky state licensing requirements. If you reside outside of Kentucky, we are unable to provide telehealth services at this time.


5. Use of the Website

You agree to use this Website only for lawful purposes. You agree not to:

  • Use the Website in any way that violates applicable federal, state, or local laws
  • Attempt to gain unauthorized access to any part of the Website or its related systems
  • Use automated tools to extract content without our express written permission
  • Post or transmit any content that is unlawful, harmful, abusive, or defamatory
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

6. Contact Form and Communications

When you submit our contact form or email us, you acknowledge that:

  • This communication does not establish a therapist-client relationship
  • The contact form is not a confidential or HIPAA-compliant channel — please do not submit sensitive medical or mental health information
  • We will make reasonable efforts to respond within 1–2 business days, but response times are not guaranteed
  • We are not available for emergency or crisis services through this Website
If you are in crisis, call or text 988 (Suicide & Crisis Lifeline).

7. Intellectual Property

All content on this Website — including text, graphics, logos, images, videos, and design — is the property of Balance You Counseling & Wellness, PLLC and is protected by applicable copyright, trademark, and intellectual property laws.

You may view and print pages for your own personal, non-commercial use. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.


8. Third-Party Links

Our Website may contain links to YouTube, Instagram, Facebook, LinkedIn, and Psychology Today. We do not endorse, control, or take responsibility for the content or privacy practices of any third-party websites. Your use of third-party sites is subject to their respective terms and policies.


9. Disclaimer of Warranties

This website is provided on an “as is” and “as available” basis without any warranties of any kind. To the fullest extent permitted by law, Balance You Counseling & Wellness, PLLC disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.


10. Limitation of Liability

To the fullest extent permitted by applicable law, Balance You Counseling & Wellness, PLLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this Website. Our total liability for any claims shall not exceed one hundred dollars ($100.00).


11. Indemnification

You agree to indemnify and hold harmless Balance You Counseling & Wellness, PLLC and Savannah Martha DiPaola, LPC from and against any claims, liabilities, damages, or expenses arising out of your use of the Website or violation of these Terms.


12. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the state or federal courts located in Fayette County, Kentucky.


13. Changes to These Terms

We reserve the right to modify these Terms at any time. The “Last updated” date at the top of this page will reflect changes. Continued use of the Website after changes are posted constitutes your acceptance.


14. Contact Us

Savannah Martha DiPaola, LPC
Balance You Counseling & Wellness, PLLC
1040 Monarch St, Lexington, KY 40513
(859) 351-5474
balanceyoucounseling@gmail.com

These Terms and Conditions are a general informational template. We recommend having this document reviewed by a licensed attorney familiar with Kentucky state law and healthcare regulations before publishing.

Privacy Policy

Balance You Counseling & Wellness, PLLC  ·  Last updated: June 2026


1. Introduction

Balance You Counseling & Wellness, PLLC (“we,” “us,” or “our”) operates the website at www.balanceyoucounseling.com (the “Website”). This Privacy Policy explains what information we collect when you visit or interact with our Website, how we use it, and your rights regarding that information.

This Privacy Policy applies to information collected through our Website only. It does not apply to information collected in the context of clinical therapy services, which is governed by a separate Notice of Privacy Practices provided to clients at the start of care and subject to HIPAA.

Questions? Contact us: Balance You Counseling & Wellness, PLLC · 1040 Monarch St, Lexington, KY 40513 · (859) 351-5474 · balanceyoucounseling@gmail.com

2. Information We Collect

Information you provide directly

When you submit the contact form on our Website, we collect:

  • Your name
  • Your email address
  • Any information you voluntarily include in your message

Please do not include confidential medical or mental health information in contact forms — these are not encrypted channels intended for protected health information.

Information collected automatically

When you visit our Website, certain information may be collected automatically through cookies and similar technologies, including browser type, device type, pages visited, referring URL, and general geographic location. This information is used in aggregate to understand how visitors use our Website. We do not sell, rent, or trade this data to third parties.


3. How We Use Your Information

We use information you provide through our contact form solely to respond to your inquiry, schedule a consultation or first appointment, and provide information about our services. We do not use your contact information for unsolicited marketing and do not add you to email lists without your explicit consent.


4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except in these limited circumstances:

  • Service providers: Our Website is hosted on Webflow, Inc., which may process submitted data per their own privacy policy at webflow.com/legal/privacy.
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  • Legal requirements: We may disclose information if required by law, court order, or to protect safety.
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  • Business transfer: In the event of a merger or sale of our practice, your information may be transferred as part of that transaction.
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5. Cookies and Tracking Technologies

Our Website may use cookies to improve your browsing experience and collect analytics data. You can control cookies through your browser settings. We do not use cookies to track you across other websites or to serve targeted advertising.


6. Third-Party Links

Our Website may contain links to third-party websites including YouTube, Instagram, Facebook, LinkedIn, and Psychology Today. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies.


7. Children’s Privacy

Our Website and services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us and we will promptly delete it.


8. Data Security

We take reasonable measures to protect information submitted through our Website. However, no method of internet transmission is completely secure. Please do not submit sensitive clinical or health information through our contact form — call us directly at (859) 351-5474 for sensitive matters.


9. Your Rights (Kentucky Residents)

You have the right to request access to, correction of, or deletion of your personal information, subject to any legal retention obligations, and to opt out of marketing communications. Contact us at balanceyoucounseling@gmail.com or (859) 351-5474 to exercise these rights.


10. A Note About HIPAA

If you become a client, your clinical health information is protected under HIPAA and governed by a separate Notice of Privacy Practices provided at the start of your care. This Website Privacy Policy covers only data collected through www.balanceyoucounseling.com and is separate from your clinical rights under HIPAA.


11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our Website after changes are posted constitutes your acceptance of the updated policy.


12. Contact Us

Savannah Martha DiPaola, LPC
Balance You Counseling & Wellness, PLLC
1040 Monarch St, Lexington, KY 40513
(859) 351-5474
balanceyoucounseling@gmail.com

This Privacy Policy is a general informational template. Balance You Counseling & Wellness, PLLC recommends having this document reviewed by a licensed attorney familiar with Kentucky state law and healthcare privacy requirements before publishing.